Privacy Policy

1. Introduction

Marigona (“we,” “our,” or “us”) operates the Marigona mobile application (the “App”) that provides residence management services to residents and building managers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App.

By using our App, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register and use our App, we collect:

  • Account Information: First name, last name, email address, phone number, password
  • Residence Details: Unit number, street address, apartment information, resident type
  • Profile Information: Language preference, notification settings, avatar images
  • Authentication Data: Login credentials, security tokens, session information

2.2 Usage Information

We collect information about how you use our App:

  • Reports: Maintenance requests, community reports, comments, and associated images
  • Communications: Messages, notifications, and correspondence with management
  • Activity Logs: App usage patterns, feature interactions, login/logout times
  • Invoice Data: Billing information, payment history, unit-related charges

2.3 Device Information

We automatically collect certain device information:

  • Device Identifiers: Unique device IDs, mobile advertising IDs
  • Push Notification Tokens: Expo push tokens for delivering notifications
  • Technical Data: Device type, operating system version, app version
  • Network Information: IP address, connection type, network status

2.4 Location Information

  • Weather Data: General location information to provide local weather services
  • No Precise Location: We do not collect GPS coordinates or precise location data

2.5 Media Content

With your permission, we access:

  • Camera: To capture photos for reports and profile pictures
  • Photo Library: To select images for reports and profile updates
  • File Storage: To manage and store uploaded documents and images

3. How We Use Your Information

We use your information to:

3.1 Provide Services

  • Create and manage your account
  • Process maintenance requests and reports
  • Deliver push notifications about building updates and alerts
  • Provide weather information for your area
  • Display relevant news and community announcements
  • Manage invoices and billing information

3.2 Improve Our Services

  • Analyze app usage to improve functionality
  • Troubleshoot technical issues
  • Develop new features and services
  • Ensure app security and prevent fraud

3.3 Communication

  • Send important building notifications and alerts
  • Respond to your inquiries and support requests
  • Notify you about app updates and new features
  • Share community news and announcements

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Data

We do not sell, trade, or rent your personal information to third parties.

4.2 Service Providers

We share information with trusted third-party service providers:

  • Expo Services: For push notification delivery and app distribution
  • Firebase/Google Services: For authentication and notification infrastructure
  • Weather API Providers: For local weather information
  • Cloud Storage Providers: For secure data storage and backup

4.3 Legal Requirements

We may disclose your information if required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or security issues
  • Enforce our Terms of Service

4.4 Building Management

Your reports, maintenance requests, and relevant account information may be shared with:

  • Building management and maintenance staff
  • Property administrators
  • Authorized personnel responsible for addressing your requests

5. Data Security

We implement robust security measures to protect your information:

  • Encryption: All data transmission is encrypted using industry-standard protocols
  • Access Controls: Limited access to personal information on a need-to-know basis
  • Secure Storage: Data is stored on secure servers with regular backups
  • Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
  • Token Management: Secure handling of authentication tokens and sessions

6. Data Retention

  • Account Data: Retained while your account is active
  • Reports and Communications: Kept for operational purposes and legal compliance
  • Usage Logs: Retained for 12 months for analytics and troubleshooting
  • Deleted Accounts: Personal information is deleted within 30 days of account deletion
  • Legal Requirements: Some data may be retained longer as required by law

7. Your Rights and Choices

7.1 Account Management

  • Access: View and download your personal information
  • Update: Modify your profile and account details
  • Delete: Request deletion of your account and associated data

7.2 Notification Controls

  • Push Notifications: Enable or disable notifications in app settings
  • Notification Types: Choose which types of alerts you receive
  • Communication Preferences: Opt-out of non-essential communications

7.3 Data Portability

  • Export Data: Request a copy of your personal information
  • Data Format: Receive data in a commonly used, machine-readable format

8. Third-Party Services

Our App integrates with third-party services that have their own privacy policies:

  • Expo Platform: https://expo.dev/privacy
  • Firebase/Google Services: https://policies.google.com/privacy
  • Weather API Services: Various weather data providers
  • Cloud Storage Providers: For secure data hosting

We recommend reviewing these third-party privacy policies to understand their data practices.

9. Children’s Privacy

Our App is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by:

  • Posting the new policy in the App
  • Sending a push notification
  • Updating the “Last Updated” date

Your continued use of the App after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

  • Email: [email protected]
  • Address: Marigona Residence, Pristina 10000
  • Phone: +383 45 602 602

For data protection inquiries or to exercise your rights, please contact our Data

13. Legal Basis for Processing (EU Users)

For users in the European Union, our legal basis for processing your personal information includes:

  • Contract Performance: To provide the services you’ve requested
  • Legitimate Interests: To improve our services and communicate with you
  • Consent: For marketing communications and optional features
  • Legal Compliance: To comply with applicable laws and regulations

14. Cookies and Tracking

Our App does not use traditional web cookies, but may use:

  • Local Storage: To store app preferences and session data
  • Analytics: To understand app usage patterns (anonymized data only)
  • Push Notification Tokens: To deliver relevant notifications

You can manage these preferences in your device and app settings.

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